A framework for evaluating web sites of public authorities

Purpose – In this paper we gradually develop a framework for evaluating the websites of public authorities. The proposed framework consists of four axes: two for assessing the general characteristics and content of the websites (namely general characteristics and e-content); and two for assessing specific functionalities addressing their governmental character (namely e-services and e-participation). The practical use of the framework is demonstrated by means of a case study, namely evaluating the websites of Greek public authorities at local and regional level. Design/methodology/approach – The proposed framework is gradually built through a critical analysis of the two relevant domains, website evaluation and e-government. The methodology used in the case study includes the construction of an appropriate questionnaire for assessing the framework metrics. Findings – The proposed framework presents a more holistic approach to egovernment website evaluation, while the case study provides some interesting results with regards to the shortcomings of Greek public authority websites. Research limitations/implications – The proposed framework could be further enhanced by incorporating an evaluation of the demand site of e-government. Moreover, a more thorough approach with regard to privacy would have to include metrics to be answered directly by IT security personnel. Practical implications – The proposed framework can be used for evaluating the websites of public authorities in a more comprehensive way. As an example, the case study reveals significant results of practical importance by indicating overall progress, aspects that are under-developed, etc. Originality/value – This paper provides a novel framework to e-government website evaluation that also considers e-government services and e-participation. We anticipate that it will be of interest to both researchers and practitioners alike.